Parents & Families

Resources and information to help you understand Minerva, support your student, and stay connected throughout their journey.

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Understanding Minerva

Minerva University offers a different approach to higher education, focused on how students think, learn, and apply knowledge in real-world contexts. The admissions process is designed to evaluate intellectual curiosity, creativity, collaboration, and potential, rather than standardized test scores.

Students come from more than 100 countries and are selected through a holistic process that considers their academic background, achievements, and approach to problem solving.

Support Systems

Minerva provides resources to support students academically, professionally, and personally throughout their experience.

Students have access to:

Academic Advising

Coaching and Talent Development

Health and Wellbeing Resources

Supporting Students Around the World

Ongoing student health, safety, and wellbeing are central to Minerva’s global model. Each student’s city experience every semester is supported by local staff, structured protocols, and resources designed to help students navigate new environments with confidence.

Before students depart, Minerva provides pre-departure guidance and orientation to help them prepare for living and learning in a new city. Upon arrival, students participate in a three-day mandatory local orientation program (“Elevation”) that introduces city-specific resources, student community and experiential programming, community expectations and opportunities, health services including local doctor, hospital and mandatory health insurance usage, local transportation protocols and advice, visa management and city safety guidance.

Across all locations, students have access to:

  • Local Student Life staff who can provide support and assistance, including live-in residential life staff in most locations
  • City-specific health and safety guidance
  • Emergency response protocols and planning, including a mandatory safety app that all students are required to download, install and register with (Aerogami)
  • 24/7 emergency contact resources, including a city staff-managed emergency phone number
  • Support navigating healthcare and local services, including routine and emergency medical care and local connections to hospitals and clinics who specialize in working with Minerva students and their health insurance.
  • Ongoing wellbeing and community support, including same or next-day mental health appointments (in-person or online) through Minerva’s Counseling and Psychological Services (CAPS) team and local counselors where necessary. CAPS services do not require any health insurance usage.

Students also receive guidance tailored to each city (both in-person and via Minerva’s student intranet), including key information about local neighborhoods, transportation, healthcare access, emergency procedures, and cultural context, as well as access to highly localized and personalized experiential programming, including Civic Projects, City Experiences and volunteer activities.

Minerva maintains comprehensive emergency management processes across all global locations and regularly updates protocols and guidance to support student wellbeing. All students must register for and install Aerogami for on-site/localized resources and emergency communications with the local Student Life team; in addition, Minerva maintains detailed Emergency Management Plans and Crisis Management Plans for all operational rotation locations, which are made available to students, faculty and staff alike.

Important Student Support Contacts

Emergency Resources:

Students in rotation cities receive city-specific emergency contact information during orientation and through Minerva’s student platform.

Counseling & Psychological Services (CAPS)

Minerva’s CAPS team provides culturally-informed counseling and psychological services for currently enrolled students.

Contact:
caps@minerva.edu

24/7 Mental Health Support

Minerva partners with Telus Health to provide students with free, global 24/7 phone and chat support for urgent mental health concerns.

https://studentsupport.telushealth.com/

General Student Concerns

For non-urgent concerns regarding a currently enrolled student:

studentlife@minerva.edu

Prohibited Sexual Conduct & Relationship Violence

Reports of prohibited sexual conduct, including sexual assault and relationship violence, are taken seriously and addressed promptly.

Contact:
psc@minerva.edu

After Admissions

Once your student is admitted, they will complete key steps to prepare for enrollment, including confirming their place, submitting required documents, and preparing for their first year.

Students receive regular communication with important updates including:
Enrollment checklists
Key deadlines
Visa and travel preparation
Housing and relocation guidance